Returns and withdrawal

1. Right of withdrawal A consumer generally has the right to withdraw from an online contract for the sale of goods without giving a reason within 14 days from the day on which the consumer or a third party designated by the consumer, other than the carrier, takes possession of the goods. For multiple goods delivered separately, the period begins upon receipt of the last goods. Statutory exceptions apply only when their conditions are met. 2. Notice and return Send an unequivocal notice of withdrawal to info@playart.ee before the deadline. You may use the model form on the withdrawal notice page, but it is not compulsory. Send or return the goods without undue delay and no later than 14 days after giving notice to Pärnu mnt 160E, Tallinn, Estonia. The consumer bears the direct cost of returning the goods unless the seller has agreed to bear it or the law provides otherwise. Rights concerning defective goods are separate and are not limited by this cost rule. 3. Inspecting goods and refunds Goods may be examined and handled as necessary to establish their nature, characteristics and functioning. The consumer is liable for diminished value only to the extent resulting from handling beyond what is necessary, under the conditions provided by law. Original packaging is not a general precondition for withdrawal. The seller will reimburse payments received, including the cost of the least expensive standard delivery offered, without undue delay and no later than 14 days after receiving the withdrawal notice. Where permitted by law, the seller may withhold reimbursement until the goods are received back or evidence of their return is supplied, whichever is earlier. Reimbursement uses the same means of payment unless otherwise agreed and no fee is incurred by the consumer. 4. Exceptions The right of withdrawal may be excluded under statutory conditions, for example for clearly personalised goods or sealed goods unsuitable for return for health protection or hygiene reasons where the consumer has broken the seal after delivery. Each exception is assessed against the specific goods and circumstances.