Defects and guarantees

1. Statutory rights If goods do not conform to the contract, contact the seller at info@playart.ee, describe the defect and provide the information needed to identify the order. In Estonia, consumers may submit a claim to the seller within two years of receiving the goods. Under statutory conditions, a defect appearing during the first year is presumed to have existed at delivery. More favourable protection afforded by mandatory law in the consumer's country of residence remains applicable; in Finland statutory liability is not automatically limited to two years and the expected lifespan of the goods must be considered. Where mandatory Swedish consumer protection applies, the right to report a defect may last three years. In Estonia and Latvia a defect must be reported no later than two months after discovery where the relevant mandatory law applies. Reporting a defect as soon as possible is recommended. 2. Remedies Under statutory conditions, a consumer may request repair or replacement and, where appropriate, a price reduction or withdrawal from the contract. Applicable law governs the remedy and allocation of costs. The seller bears the necessary costs, including transport, of remedying a valid defect. In Estonia we respond to a written complaint within 15 days; mandatory response periods in other countries remain applicable. Stop using goods if you suspect a safety issue. 3. Commercial guarantee Any additional guarantee given by a manufacturer or seller applies only on the terms provided by its issuer. It does not limit the consumer's statutory rights against the seller.